At ARENA TECH, customer satisfaction is our top priority. We aim to ensure that every customer receives high-quality products in perfect condition. However, if you face any issue with your order, our Return and Replacement policy is here to help.
Eligibility for Return or Replacement
You may request a return or replacement if:
• The product is damaged or defective upon delivery
• You received the wrong product
• The product is incomplete or missing parts
• The product does not match the description
Return Request Timeframe
Customers must report any issue within 24–48 hours after receiving the product. Requests made after this period may not be accepted.
Conditions for Return
To be eligible for return or replacement:
• The product must be unused and in original condition
• Original packaging, tags, and accessories must be included
• Proof of purchase (order ID or receipt) is required
Non-Returnable Items
Some items may not be eligible for return, including:
• Used or damaged by customer products
• Items without original packaging
• Clearance or final sale products (if applicable)
Replacement Process
Once your return request is approved:
• Our team will verify the issue
• A replacement product will be sent (if available)
• If replacement is not possible, a refund or alternative solution may be provided
Refund Policy
Refunds (if applicable) will be processed based on the payment method used during purchase. Processing time may vary depending on the payment provider.
How to Request Return or Replacement
To request support, please contact us with your order details and issue description.
Contact Information
ARENA TECH
Email: contact@gurudaspursale.cyberjonaki.store
Phone: 01618******
Address: Bonpara, Natore, Rajshahi, Bangladesh